TeachablePay,Receipt,Refund

As an Australian instructor, I am a customer of Teachable, an American company, where I pay a monthly subscription fee for Teachable Pro (click here). I utilize TeachablePay as the payment gateway to sell my online courses. In other words, being an Australian instructor, I am simply a customer of Teachable.

As an Australian instructor, I price my online courses in Australian Dollars (AUD). When Australian students purchase my English version online course for AUD 100, their Australian credit card companies charge a "cross-border transaction fee" due to Teachable being an American company. This "cross-border transaction fee" is typically below 10%, with most Australian credit card companies charging around 5%. Therefore, I have been offering a "10%off" discount code as I had planned to absorb this "cross-border transaction fee". Once Teachable receives the payment, it is converted into US dollars, and Teachable sends an email with a US receipt.

Teachable, being an American company, transfers the income to Australian instructors like me every 30 days. Therefore, within the initial 14-day period, the tuition fees paid by Taiwanese students remain in Teachable's bank account in the United States, and I do not receive those funds. During this period, I have the option to initiate a full refund by clicking the "Refund" button in the Teachable instructor dashboard. It's important to note that this "Refund" button has a time limit, and it disappears after 14 days. Even though I have clearly indicated the "14-day unconditional refund" policy, please make sure to apply for a refund at least 3 days in advance so that I have enough time to process the refund. Within the first 14 days, if a student requests a refund, without any specific reason required, I will promptly click the "Refund" button and provide a full refund to the best of my ability. Once I click the "Refund" button, Teachable will transfer the refunded amount (in USD) to the Taiwanese student. In other words, when I initiate a refund, the Taiwanese student will receive an amount that is reduced by Teachable's "processing fee" (if applicable) and the "cross-border transaction fee". The exact amount Taiwanese student will receive will be less than TWD 2999, and it is beyond my control. I have also reached out to Teachable via email ([email protected]), but they couldn't provide me with a more precise answer. I can only assure you that I will follow Teachable's documentation completely regarding refund management (click here). However, I genuinely don't know the exact amount you will receive. Therefore, before making a purchase, I encourage you to listen to the course preview and ensure it suits your needs. Feel free to contact me and apply for a 7-day free trial period for any of my courses as well.